Is Ukiyo an escape room?

• Our rooms are narrative-based interactive experiences inside physical set pieces.
• Each of our worlds has a cast of interactive characters who you influence.
• At Ukiyo your goal is not to win, it is to understand.
• The more immersed you allow yourself to become in the story the more meaningful your experience will become.
• There will be puzzles to solve, but also friendships to forge. The journey is the reward.

Are there two locations for Ukiyo?

• Yes, there are two locations under the Ukiyo banner.
• Ukiyo houses our Journeys The Crumbling Prince and Deep Space and is located at 54 Moreland Road, Brunswick.
• Escape or Die is our escape room and is located at 61 Lygon Street Brunswick VIC 3056 (enter via Barkly Street). Please enter the location into Google maps as Escape or Die and it will not lead you astray. It has its own website here.

How many players can we have?

• The Crumbling Prince can have 2-5 players 
• Deep Space can have 2-6 players
• Escape or Die can have 2-6 players
• On weekends and public holidays The Crumbling Prince and Deep Space require a minimum of 4 players for bookings. However, we open up any available weekend sessions for 2 and 3 players on Thursdays.
• Please note that there is a 3 player minimum at all times for the Crumbling Prince meaning that if you want to book a private  2-player session, you will need to pay for 3-players. We do offer public sessions meaning that you can book for 2 players and the session is open for another group of 2 to join. If another group of 2 doesn’t book, your session proceeds as a private one.

If we have too many people what are our options?

• If you have more than 6 players we can split your group across both of the rooms at the same time. Please give us a call or email us and we’d be happy to arrange a session for your group.

Are the rooms suitable for children? 

• Without parent supervision we recommend a minimum age of 11
• With parent supervision we cater to guests as young as 6
• Parental supervision is required for Deep Space: Dark for those under 13

Do you have to play both episodes on the same day? 

• No, you do not have to play both episodes on the same day but plenty of people from interstate and overseas choose to do so.
  
• We recommend taking a break between your games if possible, to give you time to reflect.
• You can book episode 2 whenever you like, it’s up to you!

What is your rescheduling policy? 

• Bookings rescheduled with more than 48 hours notice are free.
• Bookings rescheduled with less than 48 hours notice but more than 4 hours will incur an $80 rescheduling fee.
• Bookings can not be rescheduled with less than 4 hours notice. They will count as no-shows and are non-refundable.
• Rescheduling a booking can be done via email at hello@ukiyo.com.au

What is your cancellation policy?

• Although there is no legal requirement to provide a refund for a ticketed event, as a gesture of goodwill, if you cancel via email up to 48 hours before your booking we will issue you a voucher for the full price that you can use to reschedule your game for another day.
• Last-minute cancellations (less than 48 hours) and no-shows will not be eligible for a reschedule.

What should we wear? What kinds of shoes should we wear? Are heels ok?

• Please wear clothes and shoes that you can be active in, as some physical activity is required
  
• The Ukiyo journeys at 54 Moreland Road Brunswick are air-conditioned but the escape room Escape or Die in Brunswick East is not.
• Please do not wear high heels, if you have heels please bring along flat shoes and you can leave your heels in the waiting room.