Is Ukiyo an escape room? Is it VR? Is it live theatre? What is it? How do we win??

• Our rooms are narrative-based interactive experiences inside physical set pieces.
• Each of our worlds has a cast of interactive characters who you influence.
• At Ukiyo your goal is not to win, it is to understand.
• The more immersed you allow yourself to become in the story the more meaningful your experience will become.
• There will be puzzles to solve, but also friendships to forge. The journey is the reward.

How many players can we have?

• The Crumbling Prince can have 2-5 players 
• Deep Space can have 2-6 players
• On weekends and public holidays we require a minimum of 4 players for bookings. *On the Thursday immediately before each weekend however, any available slots will become open for 2 and 3 players.
• If you have a group of 2-3 players and wish to play on a weekend, you can join our waiting list by emailing us at ukiyoau@gmail.com

If we have too many people what are our options?

• If you have more than 6 players we can split your group across both of the rooms at the same time. Please give us a call or email us and we’d be happy to arrange a session for your group.

Are the rooms suitable for children? 

• Without parent supervision we recommend a minimum age of 11
• With parent supervision we cater to guests as young as 6
• Parental supervision is required for Deep Space: Dark for those under 13

Do you have to play both episodes on the same day? 

• No, you do not have to play both episodes on the same day
  
• We recommend taking a break between your games if possible, to give you time to reflect.
• You can book episode 2 whenever you like, it’s up to you!

What is your rescheduling policy? 

• Bookings rescheduled with more than 48 hours notice are free.
• Bookings rescheduled with less than 48 hours notice but more than 4 hours will incur an $80 rescheduling fee.
• Bookings can not be rescheduled with less than 4 hours notice. They will count as no-shows and are non-refundable.
  
• Rescheduling a booking can be done via email at ukiyoau@gmail.com

What is your cancellation policy?

• Although there is no legal requirement to provide a refund for a ticketed event, as a gesture of goodwill, if you cancel via email up to 48 hours before your booking we will issue you a voucher for the full price that you can use to reschedule your game for another day.
• Last-minute cancellations (less than 48 hours) and no-shows will not be eligible for a reschedule.

What should we wear? What kinds of shoes should we wear? Are heels ok?

• Please wear clothes and shoes that you can be active in, as some physical activity is required
  
• Rooms are air-conditioned
• Please do not wear high heels, if you have heels please bring along flat shoes and you can leave your heels in the waiting room