F . A . Q

Is Ukiyo an escape room?

  • Our rooms are narrative-based interactive experiences inside physical set pieces.
  • Each of our worlds has a cast of interactive characters who you influence.
  • At Ukiyo your goal is not to win, it is to understand.
  • The more immersed you allow yourself to become in the story the more meaningful your experience will become.
  • There will be puzzles to solve, but also friendships to forge. The journey is the reward.

Are there two locations for Ukiyo?

  • Yes, there are two locations under the Ukiyo banner.
  • Ukiyo houses our Journeys The Crumbling Prince and Deep Space and is located at 54 Moreland Road, Brunswick.
  • Escape or Die is our escape room and is located at 61 Lygon Street Brunswick VIC 3056 (enter via Barkly Street). Please enter the location into Google maps as Escape or Die and it will not lead you astray. It has its own website here.

How many players can we have?

  • The Crumbling Prince can have 2-5 players 
  • Deep Space can have 2-6 players
  • Escape or Die can have 2-6 players
  • On weekends and public holidays The Crumbling Prince and Deep Space require a minimum of 4 players for bookings. However, we open up any available weekend sessions for 2 and 3 players on Thursdays.
  • Please note that there is a 3 player minimum at all times for the Crumbling Prince meaning that if you want to book a private  2-player session, you will need to pay for 3-players. We do offer public sessions meaning that you can book for 2 players and the session is open for another group of 2 to join. If another group of 2 doesn’t book, your session proceeds as a private one.

If we have too many people what are our options?

  • If you have more than 6 players we can split your group across both of the rooms at the same time. Please give us a call or email us and we’d be happy to arrange a session for your group.

Are the rooms suitable for children? 

  • Without parent supervision we recommend a minimum age of 11
  • With parent supervision we cater to guests as young as 6
  • Parental supervision is required for Deep Space: Dark for those under 13

Do you have to play both episodes on the same day? 

  • No, you do not have to play both episodes on the same day but plenty of people from interstate and overseas choose to do so.
  • We recommend taking a break between your games if possible, to give you time to reflect.
  • You can book episode 2 whenever you like, it’s up to you!

What is your rescheduling policy? 

  • Bookings rescheduled with more than 48 hours notice are free.
  • Bookings rescheduled with less than 48 hours notice but more than 4 hours will incur an $80 rescheduling fee.
  • Bookings can not be rescheduled with less than 4 hours notice. They will count as no-shows and are non-refundable.
  • Rescheduling a booking can be done via email at hello@ukiyo.com.au

What is your cancellation policy?

  • Although there is no legal requirement to provide a refund for a ticketed event, as a gesture of goodwill, if you cancel via email up to 48 hours before your booking we will issue you a voucher for the full price that you can use to reschedule your game for another day.
  • Last-minute cancellations (less than 48 hours) and no-shows will not be eligible for a reschedule.

What should we wear? What kinds of shoes should we wear? Are heels ok?

  • Please wear clothes and shoes that you can be active in, as some physical activity is required
  • The Ukiyo journeys at 54 Moreland Road Brunswick are air-conditioned but the escape room Escape or Die in Brunswick East is not.
  • Please do not wear high heels, if you have heels please bring along flat shoes and you can leave your heels in the waiting room.

Are your rooms wheelchair accessible? 

  • While we have hosted many people in wheelchairs, none of our rooms are currently classified as wheelchair accessible. Please contact us in advance and we can discuss what gameplay is possible so you can make your decision from there.

What is the minimum age? Age of 6 with supervision, age 11 with parent permission. 

  • Our minimum age is 6 years old with parent supervision 
  • Children 11 and over can play the rooms on their own, but a parent must sign off on the waiver for them. 

What are your session availabilities and prices? 

Can we bring extra players?

  • Yes you can bring extra players as long as you are not over the limit for the room that you have booked (5 for The Crumbling Prince, 6 for Deep Space and 6 for Escape or Die) 
  • You will be able to pay for your extra player(s) before your game begins on site (we are only accepting card at this time)

Do you do kid’s birthday events? 

  • Yes we do! Kids have a great time in our worlds exploring and talking to characters. It’s like being inside a video game or movie. You can check out our birthday packages here.

Parking? 

  • There is parking on Avoca street and the surrounding suburbs for our location at 54 Moreland Road Brunswick. At Escape or Die in Brunswick East there is parking on Barkly Street
  • We recommend allowing for 5 minutes to find parking at peak times

When should I arrive? 

  • Please arrive at our door 10 minutes before your game’s starting time. 
  • This will ensure that you have enough time to check in properly, sign your waivers and ask any questions that you have. 

Can we bring our phones? Will we need our phones to solve any puzzles?

  • We ask that you please leave phones on silent and do not use them during the experience.
  • If English is not your first language we are more than happy for you to use google translate.


I’m trying to book a weekend, why isn’t it showing any sessions?

  • Weekends are often booked out up to 2 weeks in advance. 
  • We usually don’t accept 2-3 player bookings on weekends due to high demand for larger groups – until the Thursday of that week.
  • If you’d like to be notified of any late cancellations you can join our wait list by emailing us at hello@ukiyo.com.au


I’m trying to redeem my gift voucher but it’s not working. Help!

  • Gift voucher codes are often separated by dashes e.g. RGVC-0000-0000-0000. Please ensure that you enter in the dashes when redeeming your voucher online.
  • Your gift voucher may have been for a particular experience e.g. The Crumbling Prince or Deep Space. It is possible to redeem an Ukiyo gift voucher for a different Ukiyo journey however please note that there might be a price difference depending on your choice. Email us at hello@ukiyo.com.au if you need help.
  • The voucher may have expired. If your voucher has expired within 12 months of purchase, we are happy to extend this for an additional 2 years. If this voucher was complimentary or due to a rescheduled game, the original expiry date will stand. 

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